Monday 29th January 2024
Event: Lunch and Learn: Boost your client journey and elevate your business
Get your ticket
Price: £0.00
Date: Mon 29th Jan 2024
Time: 12:00 - 12:30
Ever wonder why welcoming new clients is a big deal?
In this Lunch and Learn, Karen Skidmore will dive into the why, the how and the magic of client onboarding. She will share the strategic relevance of client onboarding, not just as a procedural formality but as a critical element that influences both commercial success and client satisfaction.
You will learn how a positive onboarding experience contributes to client loyalty and engagement and uncover a five-step onboarding process. We’re talking about the legal stuff, getting those invoices in order, creating a super cool welcome pack, keeping the communication lines open and marking those important review dates on the calendar.
Karen is a business strategist and catalyst with over 25 years of commercial experience and almost two decades of running her own coaching companies and consultancies. She’s also a Business Book Awards Finalist, menopause champion and regularly speaks about the importance of purposeful, profitable growth.
Key takeaways from this session:
- Find out why onboarding is crucial – both for commercial success and an enhanced client experience
- Discover how it feels as a customer when onboarding is done poorly
- Learn the five-step onboarding process
If you have any questions you’d like Karen to answer during the webinar, please send them to events@enterprisenation.com.
How to join the online webinar
When you register for the webinar, you’ll receive an automatic email, including the Zoom link to access the event. The event will begin at the time and date stated in the registration information. If you don’t receive the link within two hours of signing up via Eventbrite, please let us know by emailing events@enterprisenation.com. (Note: It may be in your junk folder.)
About Enterprise Nation
Enterprise Nation is the UK’s most active small business network, helping thousands of people turn their good idea into a great business. Join today to get everything you need to start and grow your small business, in one place.