Wednesday 31st January 2024
Event: Lunch and Learn: How to balance your online and in-person customers
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Price: FREE
Date: Wed 31st Jan 2024
Time: 12:00 - 12:30
Join Sophie Eglin in our upcoming Lunch and Learn webinar as we explore strategies for effectively balancing online and in-person customer interactions.
Discover key insights on seamlessly integrating digital and traditional customer service channels to enhance overall satisfaction. You will also gain practical tips and best practices to ensure a harmonious customer experience in both virtual and physical spaces.
Sophie has over 20 years of commercial development, customer experience and placemaking experience within the retail, hospitality and leisure industries. She is the founder of Market & Me, which is on a mission to provide small business owners with a nurturing space that elevates personal and professional growth whilst eradicating loneliness.
Key takeaways from this session:
- Why in-person customers are still as important as online customers
- Strategy on how to close the gap between e-commerce and in-person experiences both before and after purchase
- Simple practices that can be implemented to manage the balance between offline and online customers
If you have questions you’d like Sophie to answer during the webinar, please email them to events@enterprisenation.com.
How to join the online webinar
When you register for the webinar, you’ll receive an automatic email, including the Zoom link to access the event. The event will begin at the time and date stated in the registration information. If you don’t receive the link within two hours of signing up via Eventbrite, please email us by emailing events@enterprisenation.com. (Note: It may be in your junk folder.)
About Enterprise Nation
Enterprise Nation is the UK’s most active small business network, helping thousands of people turn their good ideas into a great businesses. Join today to get everything you need to start and grow your small business, in one place.
Event: What's your business's carbon footprint?
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Price: £0.00
Date: Wed 31st Jan 2024
Time: 12:00 - 12:45
Doing business sustainably is vital for everyone’s future. Measuring your carbon footprint and working towards net zero will become essential as larger businesses review their supply chains and choose suppliers that can demonstrate their progress in reducing carbon. This can be daunting for SMEs that don’t have big teams and budgets. That’s why we focus on demystifying your carbon footprint so that you can take practical action to achieve net zero for your business.
Agenda
Heart of the City introduction (five minutes)
Presentation from Laura McCullough, net zero programme manager at Heart of the City (25 minutes)
Q&A and wrap up (15 minutes)
What to expect
Carbon footprints and what they’re made up of
Business benefits of measuring your carbon footprint
Carbon data and emissions factors
Different carbon calculators available and what that means for businesses collecting data
You’ll leave feeling empowered with practical actions that you can implement straight away to get started, or continue your business’s journey to net zero.
About Laura McCullough
Laura joined Heart of the City as its net zero programme manager in June 2021 and is responsible for its climate action course, Climate for SMES: 4 steps to action. She has supported over 150 organisations from a variety of industries with net zero, including measuring their carbon footprint.
Find out more about Heart of the City and the work it does to help businesses be a force for good. Also, take a look at its climate action toolkit, which guides SMEs to net zero with practical resources.
Event: How to finish your Self Assessment tax return, your tax calculation and payments - 31/1/24
This webinar is offered several times. Select the date and time that works best for you.
Wed, Jan 31, 2024 11:45 AM - 12:45 PM GMT
This webinar looks at finishing your tax return including:
- underpaid tax and other debts in your tax code
- what to do if you’ve paid too much tax
- understanding, viewing and printing your tax calculation
- submitting your tax return
- paying your tax bill
- a brief overview of how to amend your tax return if you’ve made a mistake